More support for on the go banking.
Got a quick question? RVCU just made it easier to get the answers you need. You can now text us by phone or chat with us online—fast, simple, and right at your fingertips.
Want to talk to a RVCU staff member instead? We’ve got that too!
Chat with Val – your virtual assistant
Val, your 24/7 virtual chat assistant, is always available to provide you with the answers you need. Whether you need info on RVCU products, services, or locations, she’s got your back. When you need further assistance beyond our Val, just select the Talk to agent button and one of our representatives will be able to help.
Not sure what to ask? Try one of these:
❔“How do I become a member?”
❔”What are your current CD rates?”
❔”What time does your lobby close?”
Text RVCU – fast answers +no elevator music.
Have a quick question? You can now text your favorite credit union! Send us a text at 815.282.0300 and get the answers to the banking questions you need.
You can ask questions like:
✅ What are the branch hours & locations?
✅ What is your routing number?
✅ How do I apply for a loan?
Try it for yourself today.
Coming soon! Virtual Voice Assistant.
Soon, when you call RVCU, you will be greeted by a virtual voice assistant. The assistant is quick, responsive, and always on call—even after hours.
Want to check your balance? Need to pay your loan? Need our routing number? The voice assistant has got your back. It can even send you helpful info via text. But don’t worry—our awesome Contact Center team will still be here for you for those questions that need a little more assistance.
Questions about our virtual assistants? Give us a call (815) 282-0300.
Consent to Communications. By providing a telephone number for cellular phone or other wireless device, you are expressly consenting to receiving communications at that number, including, but not limited to, prerecorded or voice mail message calls, text messages, and calls made by an automatic telephone dialing system from us and our affiliates and agents, including communication for marketing purposes. This consent is not required in order to receive accounts, products, or services. You are responsible for any fees imposed by your wireless service provider.
How to Opt-Out: To stop receiving text messages from Rock Valley Credit Union, text STOP to any text sent by the credit union. You may also call, email, or write to us any time to opt out of these calls or texts.
